I still haven’t received my order. What to do?

The estimated delivery times shown on our website are only estimates based on our experience in shipping products to various countries. So please allow a bit more time for your order to get delivered, especially if you ordered during the holiday rush.

Factors that could delay delivery times include:

  • Mistyped or incorrectly formatted address
  • Customs and import restrictions
  • Failed delivery attempts (i.e. no one was home to receive the order)
  • Postal strikes
  • Other adverse conditions such as natural disasters